Refunds & Returns
Returns will not be accepted unless you receive a misprinted or damaged copy or there is an error in the quantity you received. In the event you receive damaged or misprinted copies, we will exchange the affected titles at no additional cost to you.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to begin the process.
Please review your order carefully before placing it online, via fax, or over the phone. Orders are generally submitted for processing immediately upon receipt, so we are not always able to cancel orders once they are placed. Please report quality or quantity issues to firstname.lastname@example.org immediately upon receipt of your order. All claims must be filed within 5 business days of shipment receipt.
All books and merchandise are subject to Exchanges only for misprinted or damaged goods.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you will be receiving mailing instructions upon return approval notification.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at firstname.lastname@example.org for questions related to returns.